+44 (0) 1923 248200

Sales
Boosting the Effectiveness of Cold Calling
As a sales technique, cold calling can be a pretty hit and miss affair. When not performed properly, calling a list of numbers, even if they are established leads, can be a scattergun approach that can be both unpopular and ineffective.

However, quite often, salespeople and sales managers are not helping themselves by taking the wrong approach and making what can already be a difficult method of selling even harder. Correctly done, cold calling can be an effective sales technique, but just like any form of selling it requires skill, techniques and the right approach. Done incorrectly, and cold calling can be perceived as
rude, intrusive and too impersonal.

Calculating the cost

Cold calling can be expensive, especially for businesses that have large call centres where dozens of people are going through the phone book and calling thousands of numbers a day. According to the Direct Marketing Association, even those companies that are good at it rarely have success rates higher than 5 percent. However, for those less proficient, the cost of phone calls alone could be astronomical and make cold calling as a saleendeavour pointless. Of course, cheap landline deals and lower tariffs during the evening can help save
money, but even then, with only a couple out of 100 calls turning into a potential sale, this could still mean a company could be spending more on phonecalls, paying staff and keeping the lights on than they are making in sales.

This is one of the reasons that many businesses that rely solely on cold calling for their income, such as double glazing companies, have a reputation for being risky enterprises. However, by taking a more planned approach, you can maximise the potential success rate, and make the cold calling far more
 ost effective.

Timing

The thing about cold calling, particularly on the telephone as opposed to personal face-to-face canvassing, is that you never know if it is a potentially a good time to be approaching your intended customer. Somebody could be in the bath or otherwise preoccupied when you call. With cold calling, timing can be everything. When calling a business, making contact at lunchtime when somebody might be eating their sandwiches or calling late in the day, when people are getting ready to go home, is going to reduce the chance of making a sale.
The same is true of domestic cold calling. Many cold callers prefer the evening when people are more likely to be home from work. However, this can often be a time when people are busy, preparing dinner or putting children to bed.

If it does turn out to be a bad time, simply trying to batter your way through with your sales pitch will get you nowhere. A good salesperson can learn to identify that  it is an inopportune moment and switch the purpose of the original call fromi attempting to sell, to arranging an appointment to phone back at more suitable time.

The opening
 
The opening is by far the most important aspect of a cold call. It is within the first few seconds that you can either intrigue potential customers or completely alienate them, and if it is the latter, there is nothing you can subsequently do to change the situation. Many cold calling companies use scripts for their salespeople, and while these have their advantages, not all salespeople are great actors and so can’t be expected to sound natural or even human when reading a script or repeating well-rehearsed words. Either they sound as if
they are reading, or they speak so fast it can be both difficult to comprehend or make them sound like a robot.

Sounding human, professional and warm, as if you are calling a colleague for chat rather than bombarding somebody with your sale’s pitch is by far a better approach.
However, some cold callers go too far the other way and start trying to be too personal, such as asking how somebody is that day or evening. People see right through this. Nobody believes somebody on the end of the phone that they have never met is going to have any real interest in their health or wellbeing, so keeping it professional, saying good morning/afternoon/evening and introducing yourself is by far a better approach than trying to soft soap somebody.

The pitch

Once you have introduced yourself, you can start your pitch. While everybody has their own techniques and methods of explaining what they are selling or calling about one key ingredient is always essential: to the point quickly and succinctly. It may well be that the person on the other end of the phone will be interested in what you are selling, but by  taking to long to get to the point, you risk frustrating them, especially if they are busy.

Another aspect of cold calling to understand is identifying when it is time to quit. While tenacity and perseverance can pay off, identifying a lost cause will save you from wasting your time. For instance, if you are selling double glazing and the person on the other end of the phone tells you they have had their windows done only six months earlier, there is nothing you can say, and no discount you can offer them that will entice them to buy.

As with all aspects of sales, cold calling is a skill that has to be learned and practiced. Perhaps the most important method of increasing the chance of success is to try new pitches and openings, and seeing what works and what doesn’t work for you. You have more chance at success by developing techniques based on your own personal experience rather than on some handed-down dogma that may be effective for one salesperson but not for another.


 
Easing Tension Levels
You've just met with a potential new client and tension levels are fairly high. This is the stage for small talk and developing rapport and a business relationship. So what do you speak about?
Well, think about it, who do most people like to speak about. They love to speak about themselves, so that's what we have to do; we have to get them to speak about themselves. For many years now, I've used 'past, present and future'.  I'd walk into the prospect's office, have a look around and say, 'this is amazing, you've got this great position with this huge company, how did you get started'? Now nobody's asked him that question for years and he is really proud of what he has achieved and how well he has done in the company. He would normally say, 'Well, fifteen years ago I started as a clerk and I worked my way up........
Read more...
 
Elevator Speech
Elevator speech tips.
It must be short and concise and you must know it off by heart. It must come so naturally to you that you can repeat it in your sleep. Realise the difference between an elevator speech, which sells you and how you can help other businesses or people rather than a statement.

Introductory statements that are not elevator speeches include, 'My name is Michael and I am a sales trainer'. 'My name is Mary and I am a motivational speaker'.

Read more...
 
Winning
Why do a small percentage of sales consultants qualify at a top level every year while others sit back and wonder how they could ever achieve it.
 
There are many reasons, including Knowledge, Good Habits, Positive Mental Attitude and Excellent Skills, but research has shown that these top producers have definite goals and a detailed plan of action for attaining their targets.
 
So, why not you? It's the ideal time to set up your Goals Programme and detailed Production Plan.
 
Read more...
 
StartPrev12345NextEnd

What Leaders are Saying

Robert Bailey, President and CEO, Abacus International Pte Ltd

 

CEO level delegates attending the inaugural Abacus International Online Travel Leaders Retreat rated Frank Furness as one of the most appreciated contributors at the event held in Macau on 4-6 July 2008. His presentation not only provided thought provoking new perspectives for online Travel Agencies, the delegates attending felt that many of the tactics and techniques for online marketing could be implemented almost immediately. We greatly appreciated Frank's contribution to the Retreat and with its sound mix of robust thinking and practical advice and would welcome him as a presenter at our events in the future.

Robert Bailey,  President and CEO, Abacus International Pte Ltd

Paul du Toit, MD the Congruence Group

 

"Frank, congratulations on a great presentation on day 2 of the Dutch Convention in Amsterdam - the time always seems to whizz by when you're on stage, and your tips are always invaluable. If you had been given twice the time it probably would not have been enough. We need to get you to an upcoming convention in South Africa - and I believe nothing less than a pre-con would do you justice. Thanks and well done!"
Paul du Toit, MD the Congruence Group

Sean Farnell, Partner, Client Services, Burgis & Bullock, Chartered Accountants, Scotland

 

"Frank Furness injects his presentations with a genuine passion for the subject bringing his message to life with real world examples drawing from blue-chip businesses he has helped to grow. Never boring and always informative Frank is one of the best speakers and trainers I have seen in a long time. Highly recommended.

Sean Farnell, Partner, Client Services, Burgis & Bullock, Chartered Accountants, Scotland

Jana Stansfield

 

Your program at NSA Colorado was incredibly helpful.  I have been singing your praises and marvelling that you would share that information so generously.
Jana Stansfield

Clive Chappell - Sales & Marketing Manager, MFH Group Of Companies

 

Just a quick message to thank you for the seminar you presented last week in Leeds. The content was one of the best (if not the best) I have ever had the pleasure of listening to.
Clive Chappell  -  Sales & Marketing Manager,  MFH Group Of Companies

Ben Bennett, CEO, Infinity, Thailand

 

"The highlight of the Infinity Financial Solutions Sales Seminar was unquestionably the session delivered by Frank Furness entitled ‘Successful Sales Consultancy’. Our Consultants have been buzzing since this session - as well as a vastly improved sense of team spirit, individuals have identified where they were going wrong and have adopted a back to basics approach that I am sure will deliver rewards immediately. We all can't wait for the next conference and look forward to getting even more value from Frank"

Ben Bennett, CEO, Infinity, Thailand

William J. Brunkhardt – President, Entrepreneurs Organisation -Kansas City

 

"EO-Kansas City was fortunate enough to have a long visit with Frank Furness recently. As president of the Chapter and one who attends EO events globally, I can honestly say that Frank's presentation is right on target. As entrepreneurs we must take advantage of the best time management technologies and services. Frank provides us a wealth of time management and cost saving techniques that we all can use.

Frank is charming, dynamic and full of energy... Clearly of EO calibre! I recommend him to any and all Chapters!
William J. Brunkhardt – President, Entrepreneurs Organisation -Kansas City

Annick Devillard, Director, The Rooster

 

Thank you for making another inspiring talk – the feedback has been amazing, everybody loved listening to you.

Annick Devillard, Director, The Rooster

Dave Rogers, APSA, Singapore

 

Frank is one of the top sales presenters in the world and he delivered his high content, high impact, high value presentation with his usual eloquence, expertise, and enterprising nature
Dave Rogers, APSA, Singapore

Carl French, Institute of Directors Herts Events Organiser

 

I found your talk full of exciting practical ideas delivered with infectious enthusiasm.  Everyone present must have been able to go out and increase their sales - provided they acted on something you said.

Carl French, Institute of Directors Herts Events Organiser

Franks YouTube Channel

On my channel I share tips, strategies and techniques
to help you achieve your goals. Click here to view »

Success Traits Ebook

by Frank Furness

Free download

Web Statistics